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FREQUENTLY ASKED QUESTIONS

The Answers You Deserve

WHERE CAN I BUY YOUR PRODUCTS?

Right now, we are working on our launch and soon you will be able to buy our products directly through HeffenProducts.com only. 

WHAT ARE THE PAYMENT OPTIONS?

Because we are online only, we accept most forms of credit cards and debit cards, as well as Apple Pay.

WHAT IS YOUR RETURN POLICY?

We want you to be 100% satisfied and will gladly refund any product that does not meet your standards within 14 days. Our only ask is that you fill out a short survey so we can make sure the next product you buy exceeds your standards.

WHERE DO YOU SOURCE YOUR MATERIALS?

We've worked very hard to source materials that are natural and sustainable; no harm in collecting ingredients to create the products and waste-free when we are done with them. They are plastic and paraben-free. Each product has the included ingredients listed. For any question, please reach out to hello@heffenproducts.com.

WHAT ABOUT ALLERGIES?

Everyone has unique product needs and we have tried to select ingredients that work well for most skin and hair types. We offer fragrance free products, as well as scented products (no parabens, DPG, glycols, petrochemicals, phthalate, artificial additives, synthetic colors, or harmful chemicals).

We suggest if you have sensitive skin, using our fragrance free line. We are also happy to provide an allergy report on our fragrance line. Just email hello@heffenproducts.com. 

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Locally! Each item sold by Heffen is handcrafted in the USA.

DO YOU GIFT WRAP?

Heffen products make for great gifts. If you'd like something wrapped, we suggest a reusable produce bag (for $6) or recycled, stamped paper ($4). We want our gifts to look good, while not compromising on sustainability. Just note at check out if this is a gift and choose your packaging and card options.

WHAT DOES HEFFEN MEAN?

Our founder is from a very Dutch community in Iowa called Pella. When looking for brand names she wanted to honor her Dutch heritage, with a simple and easy to pronounce name. Heffen means "to raise or lift". Our mission is to raise the standards on everyday home essentials.

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